Terms of Service

Welcome to tatcha. By using our website and services, accessible via https://tatchaedit.shop, you agree to the following terms and conditions. Please read them carefully before placing an order.

Order Processing and Shipping

All orders are processed within 1-3 business days. After processing, shipping typically takes 7-12 business days to arrive. Shipping fees are calculated and displayed at checkout based on the destination and shipping method.

Cancellation Policy

Orders can be cancelled within 24 hours of placement. Please contact our customer service as soon as possible at nguoilinhxuaanly2008@gmail.com to request a cancellation. After this period, orders may be too far along in processing to cancel.

Returns and Refunds

We accept returns within 14 days from the date you receive your order. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received.

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. In these cases, please contact us at nguoilinhxuaanly2008@gmail.com and we will provide instructions for the return at no additional cost to you.

Once your return is received and inspected, we will process a refund within 5-10 business days. Refunds will be issued to the original payment method.

Shipping Fees

Shipping fees are not refundable unless the return is due to a defective, damaged, or incorrect item. All shipping costs will be clearly displayed during checkout.