Shipping Policy

Thank you for shopping with tatcha. We strive to process and deliver your orders as quickly as possible. Please review the following details about our shipping process.

Order Processing Time

All orders are processed within 2-4 business days. Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Time

Once your order has been processed, it will take approximately 7-15 business days for shipping, depending on your location and the shipping method selected at checkout.

Shipping Fees

Shipping fees are calculated based on the delivery address and shipping method, and will be displayed at checkout before you complete your purchase.

Order Cancellation

You may cancel your order within 24 hours of placing it. After this cancellation window has passed, we may have already begun processing or shipping your order, and cancellation may no longer be possible.

Returns and Refunds

We accept returns within 30 days of your purchase date. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

Customers are responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect. In those cases, please contact us at nguoilinhxuaanly2008@gmail.com for assistance before returning the product.

Refunds will be processed within 7-10 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method used for the purchase.